Frequently Asked Questions

Expert answers to your skin health and ordering questions.

Are Obagi Medical products authentic?

Yes, we are an authorized retailer. All products are sourced directly from Obagi Medical to ensure potency, safety, and authenticity.

How long does it take for my order to ship?

Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-5 business days depending on your location.

What is your return policy for skincare products?

We offer a 30-day return policy for unopened and unused products. Due to the medical nature of the ingredients, we cannot accept returns on items that have been opened.

Can I use Obagi products if I have sensitive skin?

Obagi offers several lines specifically formulated for sensitive skin, such as the Gentle Rejuvenation system. We recommend consulting with a dermatologist before starting a new clinical regimen.

Do you ship internationally?

Currently, we only ship to addresses within the United States and its territories. We are working on expanding our international shipping options in the future.

How can I track my order status?

Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website.